Returns & Refunds
In order to return an item, you must comply with our returns policy:
The return must be requested within 14 days of the delivery date
(the delivery date marked on Fedex’s shipment)
Items must be returned unworn, unwashed, unused, with all tags attached to the original packaging included. (If the tag has been cut off before, we will not accept the return)
Intimate apparel (bras, bodysuits, jewelry, socks, etc) can not be returned
Clearance/Final sale items (50% OFF) cannot be returned
*JNBY reserves the right to reject returns which do not comply with our return policy.
*JNBY is not responsible for return shipping costs (nor duty reimbursement in the case of international purchases).
To initiate a return
(1) Read through our return policy
(2) Fill out the return form included in your package
(3) Ship the package to the store listed on the return form you received along with your package OR you may also return to our retail stores (JNBY Seattle/JNBY San Francisco) in-person
(4) Fill out our online return form
*If you return to our retail locations, it will take approximately 2 business days for you to receive an email update regarding your return. If you return through mailing, you will receive an email update approximately 2 business days after we received your package
*If you received your packages from different locations, you may combine them into one single package for return purpose
*JNBY is not responsible for any lost packages. Please put signature required when shipping back to us to avoid lost packages.
Your return will be processed as soon as possible but allow up to 14 days for your refund to be processed.